I am an independent heating and air conditioning specialist.
- And by being an independent heating and air conditioning specialist I make my own rules.
One of those rules is that I always guarantee quality service or your job in HVAC repair that you hired me for is one hundred percent free of charge. I know that I am a great heating and cooling specialist, so the chances of a bad job happening is very rare. So I know that 99 percent of the time the customer will not be able to or want to complain and make me give the service free. However, every so often you do get that one person that just isn’t happy and is a real jerk. I had one of these recently. And even though I really wanted to tell this person where to stick it, I had to make good on the deal that I offer which is if you are not happy with the service it is free. This person was making up stuff just to get free HVAC home services, I saw this right away. But what could I do? If I did not make good on the deal and charge him nothing, he would go around and talk bad about me and ruin my otherwise high flowing private heating and air conditioning business that I have going for myself! If this happened every week or even every month I would have to change my policy. But since it is maybe once every few years I get these kinda people, I just suck up the loss and keep my good name.