When I got hired to work at an Heating, Ventilation, & A/C supplier as a receptionist, I didn’t even know what the acronym stood for.
- My initial task description was simply to answer the iPhone & schedule services! Over the last 6 years, I’ve l received a lot about the industry.
My task responsibilities have expanded to include inventory, reminding clients when it’s time to schedule service, keeping up with specialist certifications, billing, invoices & handling warranty claims. I am now able to speak expertiseably with clients over the iPhone. I know that the majority of the repair calls every one of us answer are due to a lack of service; As condo & company owners describe what’s gone wrong with their heating or cooling system, I have a good method of the cause & what it will require & cost to fix it. When they complain over problems with air quality, I am able to explain the strange types of whole-condo air quality accessories, including air cleaners, germicidal UV lights & heat reclaimy ventilators. I am well-versed in boilers, radiant floor heating, heat pumps, ductless mini-splits, gas furnaces, cooling systems, VRFs & high-velocity heating & cooling systems. I can describe the Aeroseal duct sealing process, talk about duct cleaning & suggest the strange makes & models of smart control units. My Heating, Ventilation, & A/C supplier has just gotten into smart condo automation systems, & I’m now studying all about the strange features. Because of our task, I now take far better care of our gas furnace & cooling system. I’ve added a whole-condo humidifier, increased the level of insulation in our walls & am diligent about increasing air filters every week. I’ve improved the comfort of our condo & decreased our bi-weekly bi-weekly bills.