I had just started working as a human resource manager in this new company. Part of my work was to ensure that each staff member was comfortable and to create a comfortable working environment for everyone, and once I was done with the induction, it was time to get down to work, however I had gained a couple of complaints about the commercial air conditioner system. I also felt that the indoor comfort was not of high quality. I made an appointment to have the ductless multi-split unit worked on. I could feel that the air within the office was humid and sometimes it was a bit hard to breathe especially in the day when the daylight was hottest. According to the records, the air conditioner installation was done about two years ago. The previous HR had some air conditioning system workmen do air conditioner repair on the unit about a year ago. The air conditioner worker came and assessed the Heating and A/C unit. Apparently, the issue was due to a rusted heat exchanger. The dial thermostat had also malfunctioned. The air conditioner repair helped fix these issues, the experts replaced the regulator with a programmable one, and we got a nice deal on the heat exchanger from the air conditioner business at the local business complex downtown. This work was done in the night when the staff had left for home. It was easier since we did not interfere with the daily work of the staff. The experts who knew more about air conditioners suggested that I ensure that every fall, we schedule an air conditioner service whether the unit is a new air conditioner or an old one. This would help limit the issues and also lengthen the timespan of the unit.